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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Why is the Dunning Letter not sending emails?
Dunning is not sending automatic emails and when emails are set to send manually they populate in the email queue but never send.
I have confirmed the workflow scheduler search is populated and the workflow is released "daily". I have also confirmed the original workflow scheduler is not initiating.
I have also cleared the minimum time on the procedure during testing.
The procedure was also run as manual, as opposed to automatic, and I triggered the dunning evaluator by pausing and unpausing the procedure on a customer record. This step populated the dunning email queue, but when I selected all emails and hit send no emails were sent. Emails were never received nor did any emails log in the communication tab of the customer.
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