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Discover new innovations across NetSuite with 2026 Release 2
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397
How to solve Merge Customer error?
Hi There,
I am trying to merge two customers but am receiving the following error:
The merge of the entity 'XXX' was blocked for the following reasons: The entities cannot be merged. Creation of the merged entity leads to following errors: You have modified the originating subrecord, and the clone can no longer be merged. To perform a merge, the clone's originating subrecord must not change before the merge. You must create a new clone.
What does this mean and how can I successfully merge the two customers? I did look at SuiteAnswers: 97649 but there are no Customer - Subsidiary record type fields in the account.
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