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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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How to solve Merge Customer error?
Hi There,
I am trying to merge two customers but am receiving the following error:
The merge of the entity 'XXX' was blocked for the following reasons: The entities cannot be merged. Creation of the merged entity leads to following errors: You have modified the originating subrecord, and the clone can no longer be merged. To perform a merge, the clone's originating subrecord must not change before the merge. You must create a new clone.
What does this mean and how can I successfully merge the two customers? I did look at SuiteAnswers: 97649 but there are no Customer - Subsidiary record type fields in the account.
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