megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

Why Shipstation is overiding the shipping amount when my Sales order need to be turned into bills?

edited Jun 2, 2025 2:38PM in Ask A Guru 6 comments

We have just gone live May 1 and have discovered that the Sales Orders coming in from Shopify are staying as Sales orders once they are fulfilled. This is because Shipstation is bringing in the actual ship cost to overide the shipping amount the customer was charged when we go to Bill the Sales Order. Its causing all our Sales orders to remain as Sales Orders. We now have to manually go in and change the shipping amount and incorrect taxes its bringing in. We now have hundreds of orders we have to do this too...HELP!!!!

Thanks Carroll

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders