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How to Display Item Name in Saved Search Email Notification?

edited Jun 2, 2025 2:38PM in Ask A Guru 3 comments

I have a saved search email notification for a Case record. In the Customize Message tab, I've entered the body of the message with some fields inserted from the "Single-Record Results Insert Field" dropdown including the {item} field.

When I receive the email the Item field only populates the Item Name/Number, not the Display Name, but on the Case page the entire Item Number + Display Name is shown in the drop down. I've tried adding an additional field reference in the Customize Message for Item: Display Name, but that only shows "Error: Field Not Found" in the email.

How do I get the email to display Item Number and Display Name?

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