Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Customer Center- Case Forms: Can you have a drop down for items purchased?
Hi
There is an external case form that is on the customer center portal.
this case form gives the customer the option to select which invoice they are raising a case about:
The source transaction field in that screenshot is a custom field. showing all invoices that relate to the customer.
- Is there a way to create a custom field that shows the list of items that are on the customer's selected invoice?
.e.g all the items that are part of invoice #105407 if the user selects that
2. Alternatively, is there a way to show a list of all the items the customer has purchased on a drop down list on the external case form?
0