Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
How to set the Status of Return Authorization to Pending Receipt via Workflow?
Hi There
I am creating a workflow to route a return authorisation transaction through multiple individuals.
I am getting stuck with not being able to set the native 'order status' field via the workflow on approval.
The workflow has removed the native 'approve return' button and replaced it with a custom button.
I am trying to set the native field, 'Order Status': (field id: orderstatus) when the user clicks the custom 'approve' button.
However, the list of options in the workflow for that field do not match the available statuses on the record:
There is no pending receipt in here per the above screenshot.
0