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How to resolve Bulk Merge Error: You cannot perform a bulk merge operation with an empty group?

edited Nov 2, 2023 2:45PM in Ask A Guru 8 comments

I'm trying to test using Bulk Merge and send customer statements. There is one customer in this group, and when I try perform the bulk merge, it give me this error message.

I checked Answer ID 41867, and believe it's not one of these situation, so I'm confused. Could you help me trouble shoot please? thank you!


User receives the following error message:

“You cannot perform a bulk merge operation with an empty group”

Solution

This error occurs due to one of the following reasons:

  • Group Members have Global Subscription Status of Soft Opt-Out or Confirmed Opt-Out.
  • Group Members are inactive.
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