Hi there,

We have an one world account with operations globally. As the NetSuite account administrator, my company email address is logged as the "return email address" under company>company information. In my set preferences I have a different email address that is a general support email which triggers when records are approved, csv files imported etc for our internal finance users.

We started using billing operation schedules for one of our subsidiaries who receive direct data from Salesforce via Celigo which creates a SO.

A billing operation schedule then runs on a saved search where the sales order status is pending billing for this subsidiary and converts to invoice and sends invoice to customer (we have opted communication to be emailed, yes).