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Messages - Format

edited Nov 14, 2023 6:39AM in Ask A Guru 7 comments

Our user base reported formatting issue in messages when there is exchange between clients and our team. I.e. We originate an email via NetSuite Communication --> Email and then the client responds to that. A simple example of what we are experiencing is below.

In the example below under MESSAGE we are expecting

--------------------------------------------------------

Hi Chris,

These were the original documents that Tyler had sent to us

Robert Horton

On Nov 11, 2023 at 10:40, Christopher Ceaser < chrisc@gymsource.com> wrote:

Good morning Josh,

Thank you for ...

-------------------------------------------------

Anyone experience this? Any solution?


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