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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Online Case Form Submit button not working

edited Jun 2, 2025 2:49PM in Ask A Guru 8 comments

After our upgrade to 2024.2 (just over a week ago) we stopped receiving online case forms (our contact us page form). In testing the form it seems the SUBMIT button is not working. Is this already a known issue and if so is there a work around?

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