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Customers with Dunning: Results not showing up in Dunning Email Queue

edited Jul 11, 2025 7:56PM in Ask A Guru 6 comments

We use this saved search that is filtered to Dunning Procedure and compare it to the Dunning Email Queue (we do customer dunning & manual email).

Customers with Dunning Levels on the report are not getting on the Dunning Email Queue.

Question 1 : Why is the report not matching what is in the queue? We check the report after Dunning is evaluated.

Question 2: We checked the reports and the dunning levels are correct. We have to add them to the queue by pausing/unpausing the customer individually. Is there another way to do that?

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