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Transactions Not Displaying on EFT - Bill Payments Page

edited Aug 20, 2025 1:52PM in General 1 comment

Scenario:

After logging into NetSuite and navigating to the EFT - Bill Payments page, no transactions such as Bills, Expense Reports, Bill Credits, or Journal Entries are displayed, even though some are approved and due for payment.

Solution:

1. Make sure that EFT Bill Payment = T on the Vendor Record.

a. Open Vendor record
b. On the Bank Payment Details Tab > make sure that EFT Bill Payment = T

2. Make sure that Direct Debit = T or EFT Customer Refund Payment = T on the Customer Record for Customer Invoice/Customer Refund problems.

a. Open Customer record
b. Bank Payment Details (Debit) tab > Direct Debit = T

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