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Why do Advanced Promotions unapply when transaction record is edited

edited Oct 2, 2025 7:52PM in Ask A Guru 5 comments

Hello,

We have been used advanced promotions and we have been noticing some issues and I was wondering if anyone else has been experiencing them as well.

#1: When using the free item promotion, if you edit the sales order after the promotion has been applied, it unapplies it and you can't get it back if it is a one time use promo. Why is this? You also cannot add new items to the sales order after the promo has been applied, is there a way around this?

#2: When using the Free Shipping promo, when you edit the sales order after the promo has been applied it will unapply it.

Best regards,

Jennifer Trejo

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