-
NetSuite Admin Tip | Promotion Not Auto-Applying in Web Store but Works in NetSuite UI
There may be cases where a promotion works correctly in the NetSuite UI but does not automatically apply in the web store, even though all standard promotion configurations appear correct. Before troubleshooting further, verify the following: SuitePromotions and Auto-Apply Promotions features are enabled under:…
-
Why do Advanced Promotions unapply when transaction record is edited
Hello, We have been used advanced promotions and we have been noticing some issues and I was wondering if anyone else has been experiencing them as well. #1: When using the free item promotion, if you edit the sales order after the promotion has been applied, it unapplies it and you can't get it back if it is a one time…
-
Can we create a promotion that does not require a coupon code?
I want to create a promotion for some items for a customers without a coupon code. I want the discount to be automatic when placing the order for a period of time.
-
how to create a promotion with two different get options
Hello, We would like to offer our customers an total order discount or Free item promotion but they can only choose one and it is only a one time use. Is this possible? I don't see how you can combine different promotion options. Thank you in advance for your assistance.
-
How to show Kit/Package Item Components in the Sales Order?
I am working with a Promotions company who sells Assembly Items Kitted together. Issue is I cannot use Kits because I need all lines of the 'kit' to show up on the Sales Order Lines so the users can add the required fields for Logo, Color, etc. at each item line. Item Groups are also not working because I need the Pricing…
-
Excluding specific items from Order Promotion calculation in SuitePromotions
We use Order Type Exclusive Promotions to do tiered discounts based on order amount. We have a scenario where we want to have a sale on some items but we want to exclude those items from calculated discount of the Order Type Exclusive Promotion so as to not discount those items to the point where we lose money on them. Is…
-
SuitePromotions csv import
We will be launching SuitePromotions soon - which will be replacing a clunky, custom version of coupons - and I was hoping to be able to import the old coupons into SuitePromotions. Is this possible?
-
NSC | Disable the Best Offer in SuitePromotions
The customer would like to override the "Best Offer" functionality in NetSuite for certain promotions. In this scenario, their company would like to give another discount to their employees on top of the promotion being automatically applied in the system. If the Best Offer is automatically applied, it will not allow their…
-
SuitePromotions: Main Item is on back order-how to prevent free item from being fulfilled
Hi There I have Suitepromotions on an account. This is used for promotions such as if you buy item ABC, you get item DEF for free. The issue I have come across is that if item ABC is on backorder, item DEF can still be fulfilled. Is there a setting to prevent that? The desired behaviour is that if the 'main item' (the one…
-
Promotion on total of specific items
Hello, We are going to be launching a promotion that gives our customers free shipping and special terms when the total stocking order hits specific amounts. To go along with this promotion we are adding an additional discount if the order contains specific stocking items that total X amount (example: 3% additional…