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Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
NetSuite Admin Tip | Promotion Not Auto-Applying in Web Store but Works in NetSuite UI
There may be cases where a promotion works correctly in the NetSuite UI but does not automatically apply in the web store, even though all standard promotion configurations appear correct.
Before troubleshooting further, verify the following:
- SuitePromotions and Auto-Apply Promotions features are enabled under:
Setup > Company > Enabled Features > Transactions tab - The item included in the promotion has: Display in Website enabled
- The promotion record has: This Promotion Can Be Automatically Applied enabled
- The website record has: Auto-Apply Promotions enabled under:
Commerce > Websites > Website List > Shopping tab > Promotions section
If all the above configurations are already correct and the promotion still does not auto-apply in the web store, another possible root cause is the transaction form configuration used by the website.
Bry Cabria-Oracle | SuiteCommerce & NetSuite Mobile App | Ask A Guru
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