Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
"Product" and "Module" on Case List
I just noticed 2 fields on the support case list in Netsuite CRM: "Product" and "Module." Based on the dropdown menu HTML, the record type for product is called Case_PRODUCT and for module is Case_MODULE.
These fields are not available when creating a form. I can't even find any pages on where to add or remove "Products" or "Modules"
Based on the REST API Browser, a case "Module" can be created using Setup > Issues > Products but I do not see that submenu on my account. I can create case issues, but those case issues have no subrecords.
I am an admin and can adjust roles so if there's something to be done on permissions I'd like to know that.
0