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Cannot submit support case – "Search config record failed. Error: [object Object]"

edited Jan 1, 2026 2:52PM in Ask A Guru 4 comments

Hello,

We are encountering an error when attempting to submit a support case using the form at:

https://nlcorp.app.netsuite.com/app/crm/support/supportcase.nl

After filling in all required fields (Subject, Support Product Area, Support Feature, etc.), clicking Submit or Submit & Close Case results in the following popup error message:

"Search config record failed. Error: [object Object]"

We have tried refreshing the page, changing browsers, and even logging in with different users, but the issue persists.

Could you please clarify:

  1. What is causing this error?
  2. Is this a configuration issue on our account, or a platform-level bug?

Amjad Kasem

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