Opening Support Tickets with Netsuite

Question

Hi Gurus,

How to open ticket with Netsuite support team, I have been assigned a administrator and Netsuite 360 role, however it is still asking me for other permissions to open a support ticket.

Could you please suggest what other permissions are required for opening a email support ticket.

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Todd N Niedringhaus · Accepted Answer

Hello Nilesh,

A few things to check on.

* Did you logout/login to NetSuite ERP after adding the NetSuite 360 role?
* Are you in the Production NetSuite account or a Sandbox?* You should perform these steps within the Production NetSuite account.

* Have you added yourself as an Authorized Contact, within the NetSuite Support Center?* Support Menu → Support Overview, Select the NetSuite 360 link within the NetSuite 360 portlet.
* Once the NetSuite 360 page loads, select the 'Authorized Support Contact' link, within the 'Quick Access' section of the page.
* Add yourself as one of the authorized support contacts.

* Switch back to the NetSuite Administrator role.* i.e. You are logging out of the NetSuite Support Center and back into the Production ERP account.

Note: Support Cases are created from the SuiteAnswers page.

* Support → Go To SuiteAnswers
* Select the Contact Support link (top right of page)
* Select the Create Support Case link (bottom right of page)
* Complete the Create a Support Case questionnaire.

Please let us know if you have additional questions and whether you are able to create the support case.

Thank you,

Todd Niedringhaus

Divya Unnikrishnan · Accepted Answer

Hi User_FJEEG

Kindly refer to SuiteAnswer #1023079 for steps to create a new support ticket.

Thank you