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Import customer deposits for sales order of customer having multi-subsidiaries
I'm creating an import of customer deposits and Netsuite throws an error "Invalid salesorder reference key 4856294 for customer 2024762". I've double checked the internal ID of the sales order and customer, both of which are correct. The only explanation I can think of is that customer has primary subsidiary different from…
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Printing Sales Order / Invoice Line Items on Customer Deposit using Advanced PDF template
Hello, I am facing an issue with the Advanced PDF template in NetSuite. I am trying to print Sales Order line-level fields in the Customer Deposit template, but I am unable to get those line-level fields while printing. Additionally, when trying to print the line-level fields from the related Invoice on the Customer…
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Check Voucher Advanced PDF with details for a Customer Refund applied to Deposit
We are printing Checks through Check Voucher Advanced PDF form for Refunds. On the print out we include details for Document No., Date and amount from the transaction applied to the Refund. It works well when the Refund is applied to A Credit Memo or even a JE and they appear on the Apply - Credits subtab. However, when…
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How to retrieve the invoice a customer deposit is applied to via a saved search?
Hi There I have a saved search which is modelled off SuiteAnswer 22423 (Transaction Saved Search > Show the Amount of Customer Deposit, Applied and Unapplied Amounts Sorted by Customer Name) I wanted to add a column to the Transaction Saved Search (filtered on type Customer Deposit), to see which invoices a customer…
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NSC | Create a Saved Search that will identify Customer Deposits that are applied to Invoice
Scenario The user wanted to identify Customer Deposits that are applied to Invoices. However, since only Deposit Application records are directly linked to the Invoice and appear under the Related Records tab, the user is having difficulty identifying the exact Customer Deposits applied to each Invoice. Solution To create…
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Error in customer deposit when creating sales order from SuiteCommerce
I have a customer complaining that their users seeing an error when they place an order from SuiteCommerce. Some users have sales order created successfully while some resulting in error. If a user gets an error, if that user registers a new account with different email address, it works fine. It's very random below is a…
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Issue with Capturing Tokenized Payment in NetSuite via CyberSource
Hello, We are facing an issue with capturing authorized transactions in NetSuite using CyberSource. Here’s our current setup: Our website authorizes customer card transactions, which are tokenized through CyberSource. Once the order is authorized, it is pushed to NetSuite, and the token is attached as a payment instrument…
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Why is the customer deposit field not populated on the customer record?
Hi There I have a customer whose only transaction is a customer deposit. However, on their customer record, the deposit field is not pulling the deposit amount: The transaction type was "Customer Payment". I have also tried creating a "Deposit" transaction type and associating it with the customer: However, this also does…
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Amount on customer deposit and on Sales Order is showing up differently
Sales order was created for Canadian Dollars. Customer Deposit was created for total amount on sales Order. But in the related records tab on SO#, amount for customer deposit is showing up differently. Any help is appreciated. Thank you
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How to stop customer deposits being automatically recorded
When orders are being pulled through from Shopify to NetSuite, the system automatically records a customer deposit. How do I stop this from happening? At present, I am having to delete them on a daily basis so would like them to stop being recorded.