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Why is the customer deposit field not populated on the customer record?

edited May 15, 2024 2:16AM in Ask A Guru 2 comments

Hi There

I have a customer whose only transaction is a customer deposit.

However, on their customer record, the deposit field is not pulling the deposit amount:

The transaction type was "Customer Payment".

I have also tried creating a "Deposit" transaction type and associating it with the customer:

However, this also does not update the deposit fields.

How is this field supposed to update? Where is it sourcing information from?

Thanks

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