User_ZI0Y5 Newbie

Hello @Judith Culanding-Oracle , Thanks so much for your help with this and support.

Hello @Judith Culanding-Oracle, I have actioned your response. Whilst this resolves the Customer deposits Nominal, the negative customer balance remains. Therefore I am keen to see if another solution can be found, so I can reverse my entries and action. Thanks for all of your comments and guidance. 😀

Hello @Judith Culanding-Oracle, Thanks for the clear breakdown. I believe that this is the most effective solution, however the Journal as per Step 1 does not solve the issue of removing a negative balance from the Deposit balance field within the customer account. Possibly because the type of transaction is not a deposit?…

Hello @Judith Culanding-Oracle , Thank you. I follow your workings, but I must ask how I can correct the entry without opening the closed periods? 3(b) suggests the correct set up, and I agree. The CD should match the original entry, but to do this, I would have to correct the CD in the locked period, is this what you…

Hello @Judith Culanding-Oracle, Thanks for responding. I'm afraid that the Negative balance still shows on the customer record. The Overapplied deposit does not show on the customer record to apply as it had the status "fully applied". Example - Invoice has been amended with deposit already applied. DEPOSIT DR. BANK $50…

Hello @Judith, Thanks for your response. Can you please confirm the Journal method has been tested? I have tried to action the above in Sandbox but this does not remove the negative balance from the Customer "Deposit Balance" section shown under their customer account.