Thea Hernandez-Oracle Bronze Medal

Hi @Kent K., It seems our internal team has already raised your concern internally and is currently waiting for an update. We’ll let you know via the Support case as soon as we receive any further information. Thank you, Thea

Hi @Mark Dotson, Is it possible if you share a screenshot of the item's current price when Outside Sales Team view it? And also can you clarify if this is for WMS (SCM Mobile App) or NetSuite App. Thank you!

Hi @Mark Dotson, Could you please provide more details on your expected result regarding the Price Level for your Mobile App users? Also are you trying to setup the price level for NetSuite Mobile App users and not for users accessing the webstore via mobile?

Hi @Shubham_Singh, I'm not sure if I understand your question correctly, but seeing that the error code "BillingNotEnabledMapError" is thrown by google maps it would be safe to follow the suggested fix from the Google documentation under "Maps JavaScript API Error Codes" which is to enable the Billing on your project.…

Hi @Shubham_Singh, Seems like the error is coming from your Google Cloud Project. As per this documentation, you may have not enabled billing on your project which is causing this error. You must enable Billing on the Google Cloud Project. I hope this helps. Thank you, Thea

Hi @Shubham_Singh, Can you try to check if there is any error logs on the console tab of Google DevTools and if you could share a screenshot of it as well. Thank you, Thea

Hi @MTL_MIA, "Advanced Sign Up Pending Approval Customers" is the default saved search for the Advanced Sign Up extension. If you want a specific saved search for the field you will need to create a new one to cater your business. -Thea Let me know if this answered your question by clicking the “Yes” button for “Did this…

Hi @MTL_MIA I think I’ve pinpointed the cause of the issue. It appears that this type of error is linked to a saved search, and the only saved search relevant to Advanced Sign Up that comes to mind is the "Auto-Approve Saved Search" field. Could you please check the SC Configuration for your website and verify if the…

HI @MTL_MIA Thank you! I'll keep you posted with my findings. -Thea

Hi @MTL_MIA , What SCA version are you using? Thank you, Thea

Hi @NE_JohnC, Unfortunately, SCA lacks a standardized method for integrating a calendar. However, you might be able to add one via your Site Management Tool, which supports HTML/CSS or widgets from third-party providers. Alternatively, if you're using SCA, you could customize it to include a calendar on one of your landing…

Hi @david.zimmerman If that specific steps didn't apply to your account, I suggest to open a new support case for this. Since this might be a specific issue with one of your custom records, Thank you, Thea

Hi @david.zimmerman, Can you try to modify your custom record and see if there will be changes. 1. Go to Customization > Lists, Records & Fields > Record Types 2. Look for Product Reviews (keep it checked to remain inactive) 3. Click Product Reviews 4. Configure access depending on your preference. There are three options.…

Hi @Wendy_M, I think you will need to submit a Support ticket for this since the CMS pages are throwing a permission error. They will need to further check the internal logs and verify the correct approach for the CMS pages. Let me know once you have submitted the ticket so that I could give our Support Team a heads up.…

Hi @david.zimmerman, There is a possibility that one out of the 3 issues currently is related to this. Given that the CMS pages are throwing a permission error, it would be very advisable to submit a support ticket instead so we could further check the cause of it. Let me know once you have submitted the ticket so that I…

Hi @3970485 and @Kathy Woll Have you tried to set the duplicate detection to verify both the company name and email domain? You can do this by following the steps below: Navigate to Setup > Company > Duplicate Detection Click Excluded Domains Domain: Remove the domain from the list Click Save Also please note that there…

Hi @Kent K. At present, there are two alternative solutions available. The first option involves manually applying permissions to the scripts that operate on the Wish List. The second option is to activate a configuration through NS, handled by our internal team. Implementing either solution will necessitate a few account…

Hi User_RLV0D, I think I might need more information on your account setup. If you're not using Inventory Display extension, I'm a bit lost what could have caused the multiple display of stock message. Can you try to create a support case and let me know the case # and I'll have it checked right away? Please include the…

Hi User_RLV0D, Will it be feasible if you change the setup for out-of-stock message? Go to your inventory item > web store > Stock and Pricing Behavior Set Out Of Stock Behavior = Allow back orders with no out-of-stock message Let me know if it works. Kind regards, Thea

Hi User_RLV0D, Are you using Inventory Display extension? If you are, can you check the values for the following fields on Commerce > Websites > Configuration > Extensions > Inventory Display: Back Order Message - Regular Items In Stock Message - Regular Items Make sure that the affected item also has available inventory…

Hi User_RLV0D, allow me to check this. I'll keep you posted. Kind regards, Thea

Hi @Audrey G. Nice to hear back from you again. Unfortunately, this is still a limitation for not only MyAccount but for the SuiteCommerce webstores as well. There is an option to assign a diferrent passwords for each customer accounts. Otherwise, this behavior is also currently documented on Enhancement #411250 Webstore >…

Hi @Shubham_Singh, Yes, as mentioned it is only possible through customization. So if you would like to remove the button from PDPs, you would have to edit the Touch Point templates directly, specifically the product_detail_to_quote template. You can download the template files from Documents > Files > File Cabinet > Web…

Hi @Shubham_Singh, Upon checking we don't currently have a way to remove the "Add to Quote" button through any configuration in NetSuite UI. It is only possible through customization. So if you would like to remove the button from PDPs, you would have to edit the Touch Point templates directly, specifically the…

Hi @Shubham_Singh, There should be standard email setup for it under Commerce > Websites > Website List > your website record > Email > Order Email. You can setup the following emails there: Order Received Order Approved Order Canceled Order Fulfilled For more information you can check the following SuiteAnswers Articles:…

Hi @Shubham_Singh, Thank you for checking this out. Can you submit a support ticket? We might need to further check your MyAccount. Let me know once you have submitted one. Kind regards, Thea

Hi @Shubham_Singh, Sorry for the confusion, What I mean is that there are required or needed fieldsets for an item in MyAccount display. These field sets are used in the service file ProductList.Service.ss which calls the items on your Wish List. To check the field sets, you can go to Commerce > Websites > Website Lists >…

Hi @Shubham_Singh, I tried to test this on my end and it seems like everything is working fine after installing the bundle. Your setup should be good now if you have it installed and SC Config added. Then, how about the fieldsets needed for the item record that will be called by ProductList.Service.ss? Have you tried…

Hello @Tom Dalton Looks like we need to further check this. Would it be okay if you submit a Support ticket with the items that are affected? Thank you, Thea

Hi @Shubham_Singh, Please make sure to follow the configuration needed for the Product List. You can refer to the following SuiteAnswers article for more information. Otherwise, if this was working before and suddenly stopped, I do suggest creating a support case so our team can further investigate this. Product Lists |…