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Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Thank you for your help! When I arrived at work yesterday morning the issue was resolved for myself and others on our team. I am not sure if it was due to anyone's active intervention. I had opened a support case but had not heard back from anyone!