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@Judith Culanding-Oracle I either don't have access or I can't tell. Can you point me in the right direction?

@Judith Culanding-Oracle They go to our website, log in, click on billing/invoices, which is connected to NetSuite. Payment is complete on the customer's end. However, we have no knowledge of any of it on our end (NetSuite). One of three things happen: either we stumble upon it while following up, the irate customer calls…

@Angelica Mae Segador-Oracle Hi, Angelica. I have some active invoices that I can show you. Out of privacy of the customer, is there another way for me to show you those documents? It seems as long as I do not fulfill 10 or more shipping labels for multiple locations for one invoice, the line items and tracking numbers…

@Shorin Rio Daa-Oracle Hi, this is what we have.

@Shorin Rio Daa-Oracle I created a sales order, under items, I click on Enable Item Line Shipping. Itemize the products shipping to 12 locations Fulfill or bulk fulfill from the initial instructions you taught me; Bill as Invoice, print invoice. And the result is 12 tracking numbers all on one page and no itemized product.

@Shorin Rio Daa-Oracle I was able to replicate the issue. If I bulk fulfill 10 or more shipping labels, the invoices removes the product line items in what should be at least 3 pages, becomes only one page with jumbled one-page tracking.

@Shorin Rio Daa-Oracle Same one as above

Shorin Rio Daa-Oracle Your usual — Sales order > Enable Item Line Shipping > input all the items going to its individual locations > Save and Fulfill > generates 12 labels > invoice> Save and Print> new tab appears this invoice with line breaks in the tracking number and missing all the itemized products.

@Shorin Rio Daa-Oracle Thank you for that. Do you know why bulk fulfilling using your method, the itemized products disappear from the invoice? I don't know if the tracking numbers have anything to do with it, but I was expecting at least 7 pages. I had to attach the 7 page estimate onto this one page invoice. Also, how do…

@Shorin Rio Daa-Oracle Is there a way to reverse a bulk fulfill? Say for example an error happened and one or multiple labels are going to the wrong addresses? I know there's a way to doing it one at a time, but not so fun when there are many.

@Shorin Rio Daa-Oracle I love you!

@Judith Culanding-Oracle Hi, Judith. I was hoping it would itemize the ship-to address on the sales order/receipt/invoice itself. For example, Jane is buying 10 laptops shipping to 123 Main St, AL; 4 laptops shipping to 456 Down Dr, CT; 3 laptops shipping to 789 Up Blvd, NH. Currently, I see 3 itemized lines of the same…

@Michelle Jabanes-Oracle Yes! The attachments are often removed from the source (e.g. Version 1.9) and replaced with a new version (e.g. Version 2.5). Thank you!

@Bry Cabria-Oracle OMG. Why was it impossible to find it using the search bar. Thank you for the directions. I will play with the settings and update you if I've found any success.

@Bry Cabria-Oracle @SouthernSun Hi, Bry and SouthernSun. I don't seem to have SuitePromotions. Is that a special addon?

@Clarisa De Torres-Oracle Thank you for the information. I did go through that. I was able to re-create a credit for an invoice, but that seems to be all I can do. All the other options of applying a discount is through a customer calling in in order for me to apply the discount. What I'm trying to achieve is through…

@Clarisa De Torres-Oracle Yes, but the sample size is too small. I will update you in about a week.

@Judith Culanding-Oracle Hi, it appears to be a custom field.

@Angela Bayliss Oh, wow. I didn't realize you can click on that. Thank you!

@Bry Cabria-Oracle I'm not sure yet. I'm getting my CPA involved. @市倉丈寛 This looks promising. I'll have my CPA look into this.

@Niks Blando-Oracle Generally, the error is determined by our shipping courier and the minimum/maximum weight. For example, USPS First Class limits our maximum weight to be .99 lbs. I have to manually update any order that exceeds .99 lbs. FedEx Ground limits our minimum weight to be 1 lbs. The difference between staying…

@Ayitah Tallada-Oracle It works! Thanks!

@Michelle Jabanes-Oracle Thanks. I was able to query a list. My next question now is what happens when I perform the update? My option is "inactivate." Because there are over 76,000 accounts that I would like to archive, I'm afraid of what *Inactivate* actually does. Does it render the accounts closed, deleted, or…

Hi, Patrick. The Mass Update worked wonderfully! Thank you!

@Patrick Fresnosa-Oracle Hi! Thank you for the assistance. I am using what I know about NetSuite, which is very little. I believe I am using vanilla NetSuite. No third party apps installed. Yes, I am using Sales Transactions (Sales Order, Invoices and cash sales). I am in the eCommerce industry and government agencies…