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Need more help? Contact Us!
Have you reviewed the Knowledge Base? We have created a great source of information to help resolve some of your most common concerns directly without having to open a ticket or wait for a response. Please check out these great resources HERE. Need more help than what you have found in the help articles? Customers: Submit…
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Can I recieve a Daily Digest email notification?
The Oracle Health Community currently does not allow for a daily digest email. This is an enhancement request that has been logged with the vendor platform. We are hopeful they can develop and release this functionality for our Community in the future.
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How can I get email notifications for comments within a "Group"?
Automatically receiving notifications within "groups" (URL starts “https://community.oracle.com/oraclehealth/group”) when a comment is made to all group posts that you are a member of is not currently available. "Following" a group only sends a notification for new posts, new comments on your bookmarked posts, when you are…
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How can I help my colleague escape an infinite loop while attempting to log in to the Community?
If you are experiencing a 'loop' while trying to log into the community, try the following suggestions. Hit the BWL logout page directly The business web login is how customers as well as employees are able to initially authenticate into the community as well as other legacy Cerner applications. It may be that your browser…
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I have a uCern link that redirects to "page not found." Where is My Content?
As part of the migration, in an effort to streamline content, certain groups were consolidated, while others were merged to corresponding product categories. To help identify the new location of historical groups, a comprehensive list of merged groups and their new destinations have been included in the attached…
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Why am I receiving a "Something Went Wrong" Video Error?
When uploading a new video, you may receive the following error upon publishing: Something went wrong. Try again. In most cases, waiting 5-10 minutes resolves the error, and the video renders as expected. The message continues to display as the video fully loads. Keep in mind that larger videos may take longer. This is a…
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Why am I getting a Permission Problem when trying to access a CommunityWorks category?
If you receive a Permission Problem when attempting to access any of the CommunityWorks categories, you are not assigned the CommunityWorks role because the organization your login is affiliated with is not a CommunityWorks customer. These categories are restricted to CommunityWorks customers only. To learn more about the…