Oracle Analytics and AI

User_FWVAI

Organization Name

Angel Trains Limited

Description

- maintain Production and Non Production Oracle Analytics environments separately

- enable customers to schedule maintenance within a timeframe specified by Oracle 

Use Case and Business Need

The practice of updating Production and Non Production environments at the same time introduces unnecessary risk.   It denies customers the opportunity to test the new software before the changes are introduced to Production.

It is an industry standard, to whenever possible, test changes before they are promoted to Production.

 

 

More details

We have experienced an incident where a vital report was impacted adversely by maintenance. 

We need the opportunity to have our non Production environment updated first.  We would then test the most important functionality and then Production would be updated.

This is something Oracle already does with EPBCS, where there is a regular monthly schedule.  Would it be possible to offer this with OAC?

Original Idea Number: d8eb1d8d20

Doug Ross

This is available already but not widely known. 

Please reference support document:

How To Submit a Service Request With Support To Request Patching Schedule Change for Oracle Analytics Cloud (Doc ID 2657866.1)

Provide following Details :

• What is your Identity Domain : Example idcs-xxxx
• What is your Region : Example : Frankfurt

• Provide the OAC URLs of the instances for which you request the Patching Schedule Change (Example : https://servicename-cloudaccountname.analytics.ocp.oraclecloud.com/ui/dv).

NOTE: If you have multiple instances to be patched, we can patch them in one or two batches. Please provide the details accordingly below:

Example : Provide complete URLs of your OAC instances

Batch 1 Patching: DEV/TEST/UAT OAC URLs
Batch 2 Patching : PROD1/PROD2 OAC URLs

• What is your preferred patching time window? Choose a time using the below guidelines or enter N/A if you do not have a preference :

North America customers : 9:30 PM PST (Sun-Thu) to 2:30 AM PST (Mon-Fri)

EU customers : 9:30 AM PST (Mon-Fri) to 2:30 PM PST (Mon-Fri)

 

• A minimum of 5 days advance notice is required to process a patch schedule change.
• We will make every effort to honor your preferred time but this cannot be guaranteed.
• Oracle will keep you updated of the new patching time frame once confirmed.