Oracle Business Intelligence Applications

Oracle Service Cloud data preparation failure in Oracle Analytics Cloud

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Hi Community.

I'm trying to bring data from an Oracle Service Cloud instance to Oracle Analytics Cloud. But when I ask for a data preview it brings me the following error:

ODBC driver returned an error (SQLExecDirectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occured.
(HY000)
State: HY000. Code: 43113. [nQSError: 43113] Message returned from OBIS.
(HY000)
State: HY000. Code: 43119. [nQSError: 43119] Query failed:
(HY000)
State: HY000. Code: 46078. [nQSError: 46078] Cannot open file /bi/domain/fmw/user_projects/domains/bi/bidata/components/OBIS/DynamicDBFeatures.INI. (HY000)
SQL Issued: SET VARIABLE DISABLE_CACHE_SEED=1,DISABLE_XSA_CACHE_SEED=1,ENABLE_DIMENSIONALITY=1;SELECT
0 s_0,
XSA('manuel.rubio@imaginecx.co'.'d4f75753-27bd-4287-8804-ee4dc7615b3a')."input"."Data"."CATEGORY_NAME" s_1,
XSA('manuel.rubio@imaginecx.co'.'d4f75753-27bd-4287-8804-ee4dc7615b3a')."input"."Data"."ID" s_2
FROM XSA('manuel.rubio@imaginecx.co'.'d4f75753-27bd-4287-8804-ee4dc7615b3a').input."Data"
FETCH FIRST 21 ROWS ONLY

I want to get data from Incidents. How can I solve this issue?

Thanks in advance for your help.