Any Support available with DVCS Licenses?

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Hello Everyone,

we have recently purchased Oracle DVCS Licenses.  We are normally using the desktop version.  But I started to using the cloud version as well.  I created a service instance and I am able to do do basics using csv files(<50mb).

Now I am having a few technical problems.  I can no longer access my instance.  I get the following error:

Basically, I need information on how I can get support.  I tried to create an Oracle SR on Oracle support website.  But I am not able to find the product, I only see the desktop version.

I went on https://cloud.oracle.com/support but I don’t see support availability for Business Analytics.

I was wondering if anyone here would have advice on how to best get support for this.

Cheers,

Steeve

Bisst · Answer

Thanks, contacted my rep and I do not have access to cloud support.  I have open a ticket.

Thanks.

GayathriAnand-Oracle · Answer

Hi Steeve Can you please contact Support Hotline to ask for assistance on the Oracle Support Portal issue you are having ? << Call 1.800.223.1711 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. For questions concerning your support license or support contract, please see the “Oracle Premier Support Renewal Center” section. >> Thanks Gayathri

Bisst · Answer

Thanks Gayathri for the help.  Unfortunately, I do not have that option on My Oracle support webpage.

I am wondering if this has to do with the fact that I have separate password for  https://cloud.oracle.com/home and the rest of the oracle ecosystem.

I am using my same oracle account email I had for the last 10 years.  I use this account to renew oracle licenses on https://shop.oracle.com/apex/f?p=dstore:home:0

To download stuff on https://www.oracle.com/downloads/index.html and https://edelivery.oracle.com/osdc/faces/Home.jspx

To manage Oracle Linux at https://linux.oracle.com/pls/apex/f?p=101:101:110844452228785:::::

To get support on https://support.oracle.com/epmos/faces/MosIndex.jspx?_afrLoop=488425224336758&_afrWindowMode=0&_adf.ctrl-state=s05slsqtd…

But yet, when I got my first access to Oracle cloud when we have purchased DVCS, my password is different.  But It is the same email.

Are you using same oracle email for everything related to oracle including cloud and (otn,shop,support,edelivery)?

Cheers,

Steeve