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Oracle Analytics Desktop issue: White screen

User_9XNX2

I've just install Oracle Analytics Desktop 7.5 in Windows 11, as admin. When I open the program, I see a "loading image" only for a few seconds and then, the screen appear full white and I cannot do anything in the program.

Windows 11 Enterprise,64 bits
Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz 2.71 GHz
RAM 32,0 GB (31,7 GB usable)

I've tried install, remove, turn off the computer and turn on, install again with the same .exe file and, in other time, downloading first again the .exe file... but I cannot fix it.

Dervy.log:

----------------------------------------------------------------

Wed Jan 24 17:04:12 CET 2024:

Booting Derby version The Apache Software Foundation - Apache Derby - 10.14.2.0 - (1828579): instance 601a400f-018d-3c36-f803-00000ca1e008

on database directory C:\Users\LC089686\AppData\Local\DVDesktop\servicelcmderbydb with class loader sun.misc.Launcher$AppClassLoader@3cd1a2f1

Loaded from file:/C:/Program%20Files/Oracle%20Analytics%20Desktop/lib/derby-10.14.2.0.jar

java.vendor=Oracle Corporation

java.runtime.version=1.8.0_381-b61

user.dir=C:\Program Files\Oracle Analytics Desktop

os.name=Windows 11

os.arch=amd64

os.version=10.0

Wed Jan 24 17:04:12 CET 2024:

Booting Derby version The Apache Software Foundation - Apache Derby - 10.14.2.0 - (1828579): instance a816c00e-018d-3c36-f803-00000ca1e008

on database directory C:\Users\LC089686\AppData\Local\DVDesktop\components\DerbyDatasourceDB with class loader sun.misc.Launcher$AppClassLoader@3cd1a2f1

Loaded from file:/C:/Program%20Files/Oracle%20Analytics%20Desktop/lib/derby-10.14.2.0.jar

java.vendor=Oracle Corporation

java.runtime.version=1.8.0_381-b61

user.dir=C:\Program Files\Oracle Analytics Desktop

os.name=Windows 11

os.arch=amd64

os.version=10.0

derby.system.home=null

derby.stream.error.file=C:\Users\LC089686\AppData\Local\Temp\DVDesktop\logs\derby\derby.log

Database Class Loader started - derby.database.classpath=''

----------------------------------------------------------------

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Harriet Huang-Oracle

Hi @User_9XNX2 ,

Did you clear this directory C:\Program Files\Oracle Analytics Desktop before reinstall? If not, could you please try again?

TetyanaH-Oracle

Greetings @User_9XNX2 ,

Please take a look at system requirements for Oracle Analytics Desktop to make sure you use a certified OS:

System requirements:

Operating System: Microsoft Windows x64 (64-bit) 11; Windows Server 2012 R2; MacOS Monterey (12.x); MacOS Ventura (13.0)
CPU: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, 2992 Mhz 2 Cores, 2 Logical Processors or faster
Memory: 4GB minimum memory
Minimum free disk space: 2GB plus space for any uploaded data files
User privileges: You must have Administrator privileges to perform the installation
Auto Insights is not supported in Oracle Analytics Desktop

User_9XNX2

Yes @Harriet Huang-Oracle , I've deleted the directory every time, but it doesn't work

@TetyanaH-Oracle I see my CPU in a little different, do you think that it's the reason?

Windows 11 Enterprise

64 bits

Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz 2.71 GHz

RAM 32,0 GB (31,7 GB usable)

Gianni Ceresa

Your hardware is way more than the minimum requirement provided, don't worry for that.

There have been a number of people reporting your same case over the years. The always were related to something specific in the user environment (because all our Windows are different in the end, we all install different things etc.).

Is this your first installation of OAD or you had one before and now upgraded?

Does your Windows user name contains spaces or special characters?

Mallikarjuna Kuppauru-Oracle

Hi @ User_9XNX2

You can try below -

Download the latest JRE package from JRE Download.
Go to "C:\Program Files (x86)\Java\jre*****\bin"
Run - jabswitch.exe -disable
Start the DVD

Regards,

Arjun

User_9XNX2

@Gianni Ceresa It's the first installation. My username in Windows is my name and surname (from email account) but in the folders is LC089686 ("C:\Users\LC089686\")

@Mallikarjuna Kuppauru-Oracle I cannot access this link. Please look the screenshot:

Captura de pantalla 2024-01-25 145927.png

Gianni Ceresa

So, not the spaces or special characters in the path.

I believe I remember people having had issues also because of existing Node.js installations that were conflicting (paths or something like that): do you have Node.js installed on your Window?

User_9XNX2

@Gianni Ceresa No, I haven't node.js installed. I've just to check it. (Thank you for all your help)

GayathriAnand-Oracle

This issue seems to happen if you have java access bridge enabled in your windows machine. To disable java access you need full version of JRE. You can download latest JRE from OTN (I see that the link given above to a km does not work but you don't need km doc to download JRE).

If you already have JRE installed on this windows machine you can try the remaining steps:

Go to "C:\Program Files (x86)\Java\jre*****\bin"
Run - jabswitch.exe -disable
Start the DVD

Thanks

Gayathri