Your account upgrade is in progress.

Question

12 months ago I tried to upgrade my Oracle Cloud account to a paid account. The credit card was accepted, but I never received a confirmation email, and the website https://cloud.oracle.com/invoices-and-orders/upgrade-and-payment?region=ap-singapore-1 stays in the state that your account upgrade is in progress. Who do I turn to for help?

Mr.Bai · Answer

Hi Mallikarjuna & Gianni ,

Thanks to your help, I've submitted an SR, and am currently waiting for a response.

Thanks again.

Gianni Ceresa · Answer

@Mr.Bai ,

This forum is only for Oracle Analytics products.

For general Oracle Cloud questions, you should go to

https://forums.oracle.com/ords/apexds/domain/dev-community

and find the best matching category (or, as suggested above, handle it with Oracle Support).

Mallikarjuna Kuppauru-Oracle · Answer

Hi @Mr.Bai

support.oracle.com is the portal for contact and log an service request

Regards

Arjun