Trying to add a telephone number hyperlink like "tel:###" to an RTF template for BI email bursting

Jbgood

I'm trying to add a clickable telephone number hyperlink like "tel:###" to an RTF template used for BI-Publisher email bursting.
According to this, it should be possible:
https://answers.microsoft.com/en-us/msoffice/forum/all/clickable-phone-numbers-in-word-documents/3ed057a0-789a-47c3-bdbc-f6592e848c4e
But when I try this, the link is mutes to:
\u01\APPLTOP\instance\domains\fa.oracleoutsourcing.com\FADomain\tel:####
instead.
The phone number in the email should become clickable, so the phone number is dialed when clicked.
How can I create a tel:### link in RTF where "###" is the phone number?

I tried entering "tel://########/" into the hyperlink

Sandeep S. Chauhan-Oracle

Hi, You can try below XSL_FO element in RTF form field-

<fo:basic-link external-destination="tel:{/DATA_DS/G_1/MOBILE_NUMBER}">call <?/DATA_DS/G_1/MOBILE_NUMBER?></fo:basic-link>

XML:
<DATA_DS><G_1><MOBILE_NUMBER>+13011234567</MOBILE_NUMBER></G_1></DATA_DS>

Reference:

Supported XSL-FO Elements

TaniaT-Oracle

I've tried your approach Sandeep, but BI Pub still adds to the beginning…in my case (x's and n's replacing real values):

file://u01/app/oracle/product/xxx-xxx-3/ps_cfg_home/appserv/XXXXX/tel:nnnn

Any other ideas?

Kevin M-Oracle

Windows adds the file reference to a hyperlink.

Do not use a hyperlink, put the code from Sandeep above into form fields.

Rgds,

Kevin

Jbgood

Hello Kevin and Tania,
I added the recommended to the RTF form field - if I understand correctly:

This will create a link looking like standard text (no underline or different color like with other links).
Creating RTF test documents from within Word using data.xml will result in a link like:
file:///C:\Users\..xxxx\local path..\tel:+861#######

When it is sent per email through bursting, the link changes in my case (HCM cloud) to:

file:///\\u01\APPLTOP\instance\domains\fa.oracleoutsourcing.com\FADomain\tel:91###

Neither result in the desired bare link like "tel:1234.." - just the same like what the Microsoft hint did above.
Regards,

JBgood.