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Fact creation for agents on a live chat (not just available for chat)
MattW
Rank 1 - Community Starter
Currently we are only able to report on who is available for a chat in the 'CRM/Help desk Omni Channel Queue Resource Availability Real Time' but actually what would be really beneficial would be to understand which agents are currently in a live chat and how many chats are live too.
I'd then be able to give a clear view of what agents are logged in / not logged in for a chat and of those logged in which are currently in a live chat and how many (where applicable).
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