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BI Publisher 12.2.1.0.0 throws error when Japanese characters are present in the sub-template

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Hi,

We are using BI Publisher 12.2.1.0.0.We have created a main RTF template and a few RTF sub-templates being called via the main-template.

The sub-template consists of JAPANESE characters as part of the requirement.When we upload and generate the report it throws the error “oracle.xdo.servlet.data.DataException: oracle.xdo.servlet.data.DataException: oracle.xdo.XDOException: oracle.xdo11g.xslt.XSLException: : XML-22049: (Error) Template 'Form1_p1' invoked but not defined.”

When we try to open the sub-templates it says file is corrupt.

Similar way, if we dont use a main template and instead use the sub-template directly as a report and upload it, the report gets generated properly even with JAPANESE characters.

Details of tools used:

BI Publisher Desktop version: 12.210.000.000

MS word 2013 (32 bit)

Can any one of you please help me on this as to how to generate correct report displaying japanese characters via main and sub-template method in BI Publisher 12C.