OBIEE 12c : Agents page is loading forever when trying to edit

Question

Hi ,

we have migrated to Oracle Business Intelligence 12.2.1.2.0, all the agents moved as part of migration. Once we gave access under Manage Privalages tab.

User are able to enable & run their agents. But a strange behavior is when we try to edit a Agent it taken forever to load.

But this is not reported by all the users, only few people and its random. Has anyone seen issue like this,

Any pointers on where can i find more info will be better.

Thanks

Gianni Ceresa · Answer

Hi,

When you open an agent there is quite few things happening: the server check the code, check in the DB if it's there, cleanup the ID (because migrated agents have in ID but aren't in the DB or do not match the entries in the DB, which is perfectly normal and the right way).

So depending on the load on your system etc. it can take longer ...

You can maybe check with the developer toolbar of your browser if the long time is related to an explicit background AJAX request or just happen randomly on different parts.

Of course being something random ... good luck to manage to reproduce it enough to analyse the case.

I'm a bit optimistic and guess it takes a bit less once you opened it once and saved after the migration.