OBIEE 12c - Unable to connect to SMTP server when running Agent

Question

I'm having trouble configuring my E-Mail settings in OBIEE 12c.  My 11g system works fine.  Here are the pictures of the email configurations in both systems.  As you can see, they are identical.

When I run an Agent in 12c, I get this error:

Notice that it isn't saying that it can't authenticate the credentials.  It is failing to open a connection, and doesn't even get as far as the credential authentication.

I tried the suggestion in this doc, even though it was related to 11g.  It removed the credentials properly, and I replaced them on the email configuration page and tried again.  No go.

https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=500255712837930&id=1324893.1&_afrWindowMode=0&_adf.ctrl-…

But again, I didn't think it was the credentials anyway.

What am I missing?

[Deleted User] · Answer

I meant technically, mate  nice writeup though :thumbsup:

Mark.Thompson · Answer

Well, yeah, if all of the issues were as easy as saying 'Hey, Christian, what am I doing wrong' and you coming back with the answer... Sure, I'm up for that!!

A half-step back, away from the problem, and the situation looks clearer, ya know?  We get so stuck in the weeds that are right in front of us that sometimes we can't see beyond that little patch.  In this case, the obvious thing to do was to say "OK, I know the credentials are right, because they work on this other machine.  Therefore, it is logical to assume that there is something different between the two machines."  And, of course, that was the right answer, the one that you posted, the one that didn't occur to me.

Ah well, I don't really feel too bad about it.  Sometimes I'm the one with the answer, because I'm the one that is viewing the problem from outside, and someone else is just seeing the weeds in the immediate vicinity.  I guess that's just being human.

Thank you again, Christian.

[Deleted User] · Answer

You're welcome! If all our issues were that easy, right?