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OBIEE 12.2.1.3 Cluster

Hi,
We have installed and configured obiee 12.2.1.3 cluster on windows OS. Start/Stop process takes a lot time approx 1 hour to restart all cluster and log file has following:
WLSTException: Error occurred while performing shutdown : Error shutting down the server : Received error message from Node Manager Server:
[Server kill command for OBIS server 'obis2' failed due to: [Waited for the process to finish for 20,000 millis, without success.
This is a known limitation with the java.lang.Process.destroy call when the managed process has child or sub process such as a start script calling java.
Users should perform the preferred method of connecting to the AdminServer to issue a shutdown request to stop a server. Only when that fails should nmKill be used.
When there are no other options to stop the process, the OS level process kill should be used.]. Please check Node Manager log and/or server 'obis2' log for detailed information.].
Please check Node Manager log for details.
Use dumpStack() to view the full stacktrace :
Messages concern not only OBIS and node2.
Often components of OBIEE have state 'Force_Shutting_Down' long time.
Thank you