OBIEE 12c - graph not loading

marcobalduini

Hi all,

we are running OBIEE 12.2.1.2.0

It happens that sometimes HTML5 grphs are not loaded with the page (I see blank space);

it is required some F5 on the browser or Refresh on dashboard to see them.

On jh.log I find following error: java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11GraphicsEnvironment

and also: A fatal error occurred while processing the request. The server responded with: oracle.bi.nanserver.fwk.exception.BISvsException: A system error has occurred. Please contact your administrator

It is a quite fresh install.

Anyone can help please?

Kind regards

Marco

Sherry George

Looks like a similar issue in this thread Oracle BI 12c Analytics, not show graphs . You need to unset display variable. Refer this document Oracle Support Document 2095225.1 .

marcobalduini

thanks for help George!

We used Mobax for start - stop process and it was setting our display variable automatically...

Just restarted evrithing unsetting DISPLAY before the process.

Kind regards;

M