Thank You for help,

I knew that required fonts have to be copied to Java Home directories, but I'm not sure which directory is right. So I copied to all directories I've found:

• C:\Oracle\Middleware\Oracle_Home\oracle_common\jdk\jre\lib\fonts
• C:\Oracle\Middleware\Oracle_Home\oracle_common\jdk\jre\lib\fonts\fallback [CREATED NEW]
• C:\Program Files\Java\jre1.8.0_101\lib\fonts
• C:\Program Files\Java\jre1.8.0_101\lib\fonts\fallback [CREATED NEW]
• C:\Windows\Fonts
• C:\Program Files\Java\jdk1.8.0_101\jre\lib\fonts
• C:\Program Files\Java\jdk1.8.0_101\jre\lib\fonts\fallback [CREATED NEW]
• C:\Program Files (x86)\Java\jre7\lib\fonts
• C:\Program Files (x86)\Java\jre7\lib\fonts\fallback [CREATED NEW]
• C:\Program Files\Java\jre7\lib\fonts
• C:\Program Files\Java\jre7\lib\fonts\fallback [CREATED NEW]

I know it's crazy to copy all fonts to all directories, but I've tried so much changes with no luck..

Environment variable JAVA_HOME was not set in Windows (neither JAVA.HOME like written in document "System Administrator's Guide for Oracle Business Intelligence"). So I set them and restarted Windows:

JAVA_HOME=C:\Program Files\Java\jdk1.8.0_101

JAVA.HOME=C:\Program Files\Java\jdk1.8.0_101\jre

No positive result.

But one interesting thing I found.

I tried to upload custom font: "BI -> Administration -> Manage BI Publisher -> Font Mappings -> Manage Custom Fonts".

Then one new catalog "C:\Oracle\Middleware\Oracle_Home\bi\common\fonts" was created with file like "arial_bipcustom.ttf" with size = 0 bytes (empty file). Very strange. Then I thought "Ok, I have one more catalog to copy my fonts!" and I copied all fonts to catalog "C:\Oracle\Middleware\Oracle_Home\bi\common\fonts"... and... IT WORKS! No question symbols!

BUT as You can see, Bold font doesn't do it's job very well.

So now I know that question symbols disappeared when I copied font file "ALBANWTJ.TTF" to directory "C:\Oracle\Middleware\Oracle_Home\bi\common\fonts".

At Oracle Support (Doc ID 1437681.1) there is interesting information:

"The Albany WT J font is being used as a fallback font when the required font is not found. When the required font isn't configured appropriately in the xdo.cfg file, the Albany WT J font under %pshome%\lib\fonts folder is used. If this fallback font can not be found either, the barcode font embedded in the form template itself will likely be used. This unpredictable behavior can be avoided by ensuring that required fonts are configured appropriately in the xdo.cfg file, using the <font-substitute> property."

In my situation this sentence says that I have not properly defined fonts (Helvetica, ArialMT, Arial-BoldMT, ...? ) and fonts cannot be found. But I don't understand WHERE to put font files, WHERE to describe them properly, WHAT names of that fonts are... I tried so many different changes but I cannot solve the problem with that fonts.. Very strange that this situation is with default fonts and configuration. I replaced the file "pdfstyle.fst" with original to avoid some misleading effects.

Any ideas?

Thanks, You confirmed that font files must be in the directory "<Oracle_Home>/bi/common/fonts" on 12c environment. That's good news.

In our 11g environment this functionality (printable PDF) was not used, so fonts in this directory don't help. They are all default fonts and copying them doesn't solve my problem.

I don't understand why default fonts are not delivered in the required directory by default. For example, I change font of the Title and Subtitle to the "Times New Roman" in the dashboard, then go to the menu Print -> Printable PDF, and required font is not found. I guess I have to know the name of "Times New Roman" *.TTF file and put it to the directory "<Oracle_Home>/bi/common/fonts"? Like "ALBANWTJ.TTF". If you change the name of the file "ALBANWTJ.TTF", this font is not found too.

Here is my solution (workaround) for this issue:

• copy the file "ALBANWTJ.TTF" to the directory "C:\Oracle\Middleware\Oracle_Home\bi\common\fonts";
• replace all font-weight="bold" to font-weight="normal" in the file "C:\Oracle\Middleware\Oracle_Home\user_projects\domains\bi\servers\obips1\tmp\earmanager\analytics\LdtMj7hA1pT8kxPy_y00Mg\res\s_Skyros\b_mozilla_4\pdfstyle.fst" for default "Alta" theme;
• restart Presentation server.

There is no bolded text in PDF anymore. That's better than mixed bolded and normal text in one word for special symbols.