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nqsserver crashes every few hours

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GPS-Oracle
GPS-Oracle Rank 1 - Community Starter

Hi, nqsserver crashes ever few hours with following message in the logs. Could someone help to find-out the cause. thanks.

Destroying a lock while it is still owned by a thread.

   Current Owner thread id:   955688704 (0x38f6a700)

   Current thread id:         955688704 (0x38f6a700)

   Lock pointer:              0x007fb7c965f030

   Lock type:                 NQCriticalSection

   Lock created in file:      server/Utility/Generic/PrivateInclude/SUGErrCatalog.h

   Lock created on line:      35

   Lock created in function:  SUXErrorCatalog

   Error in file:             server/Utility/Generic/NQThreads/SUGCriticalSection.cpp

   Error on line:             148

   Error in function:         ~NQCriticalSection

Oracle BI Server starting...

nqsserver:      Clustered Oracle BI Server (64-bit) started.  Version: 12.2.1.0.0.

Xml File Parse error number -10, Error at file , line 0, column 0, Message An exception occurred! Type:RuntimeException, Message:The primary document entity could not be opened. Id=$DOMAIN_PATH/bifoundation/server/locale/l_en/nQS.xml

<May 4, 2017 5:13:38 PM GMT> <INFO> <NodeManager ComponentManager> <The server 'obis1' with process id 7029 is no longer alive; waiting for the process to die.>

<May 4, 2017 5:13:38 PM GMT> <FINEST> <NodeManager ComponentManager> <Process died.>

<May 4, 2017 5:13:38 PM GMT> <FINEST> <NodeManager ComponentManager> <get latest startup configuration before deciding/trying to restart the server>

<May 4, 2017 5:13:38 PM GMT> <INFO> <NodeManager ComponentManager> <Server failed so attempting to restart (restart count = 1)>

<May 4, 2017 5:13:38 PM GMT> <INFO> <NodeManager ComponentManager> <Executing:$DOMAIN_PATH/bifoundation/server/bin/nqsserver>

Part of crash report

Unique Identifier:obis1

================================================================

Beginning of crash dump...

Signal: 6

No monitored activities.

================================================================

BACKTRACE:

$DOMAIN_PATH/bifoundation/server/bin/libnqutilityserver64.so(+0x12a7f9)[0x7fb7d12f17f9]

/lib64/libpthread.so.0(+0xf7e0)[0x7fb7cf6747e0]

/lib64/libc.so.6(gsignal+0x35)[0x7fb7ceb635e5]

/lib64/libc.so.6(abort+0x175)[0x7fb7ceb64dc5]

Answers

  • Sherry George
    Sherry George Rank 7 - Analytics Coach

    If you haven't already checked this, take a look.

    OBIEE 12c: Troubleshooting Crash Issues (Doc ID 2220614.2)

  • Lamin J
    Lamin J Rank 4 - Community Specialist

    Hi!

    1. Create an SR in the meantime!

    2.What Version of OBI are you on?

    3. What OS are you running on ?

    //Lamin

  • [Deleted User]
    [Deleted User] Rank 2 - Community Beginner

    The log states "Clustered Oracle BI Server (64-bit) started.  Version: 12.2.1.0.0." so my counsel would be: don't use an 18 months old dot zero version to begin with...