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OBIEE 11g Typical issue

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Sulochana
Sulochana Rank 4 - Community Specialist
edited Aug 13, 2024 6:01PM in Oracle Analytics Cloud and Server

Hi All,

We are facing some different issues in OBIEE 11g(11.1.1.7.140715)

  1. Administration tab missing
  2. Act as functionality missing
  3. Not able to see all subject area’s
  4. Manage sessions missing

Once we found any issue  30 to 40 m later its coming back to normal.We have verified logs on that time don’t see any issues in logs.

Can any one please help on this issue

Answers

  • Vandana V-Oracle
    Vandana V-Oracle Rank 1 - Community Starter

    Can you review your saw server log(sawlogX.log) and check if there are any WARNING/NOTIFICATION/ERROR reported with respect to GUID's , something like GUID not found marking as unknown at backend, GUID mismatch

    Could you provide some details on your environment setup too is SSL,SSO, HTTP Server and Load Balancer configured in your environment?

  • Sulochana
    Sulochana Rank 4 - Community Specialist

    My environment is SSO Configured

  • Chaitanya
    Chaitanya Rank 4 - Community Specialist

    Hi,

    Can you check about your permissions and roles what you have?

    Regards,

    C.

  • Sulochana
    Sulochana Rank 4 - Community Specialist

    We do have full permissions and loging with Admin user

  • Gianni Ceresa
    Gianni Ceresa Mod 
    Sulochana wrote:Once we found any issue 30 to 40 m later its coming back to normal.

    You mean that you keep refreshing the page and after 30-40 minutes the missing bits are back?

    Or you mean that you leave it there, close the page and go doing something else and later when back things works again?

    In 11.1.1.7 (also was a 2014 bundle patch, but the one from January I guess) I saw the case where sometimes when doing "act as" at the end of the act as session you would come back with missing privileges. The only way to get them back was to wait a while (like your case) or somebody else still having his privileges (we often end up using the weblogic account itself for that task) had to go in the admin page and click on the "reload files and metadata".

    Didn't investigated further why it happened as there was no time and it wasn't blocking anymore as a workaround existed and it wasn't all the times.

    Maybe give it a try by closing your session, finding someone who is still admin enough to click on the reload link, and go back to OBIEE.

  • Sulochana
    Sulochana Rank 4 - Community Specialist

    Thank you Gianni will do same and will observe for some days......

  • Ahmad Al-Baik
    Ahmad Al-Baik Rank 3 - Community Apprentice

    Dear;

    You have to get BI authenticated user roll, i think this will be helpful,

    Best Regards,

  • Sulochana
    Sulochana Rank 4 - Community Specialist

    I am logging with Administrator account