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Error Codes: U9KP7Q94

User_1JG01

Hi Everyone,

M getting following error: while m trying to connect to Analytics

Path not found (/xxxx/Sample Lite/_portal/QuickStart/dashboard layout)

Error Codes: U9KP7Q94

we using OBIEE 11g: 11.1.1.9.0

I found following article: https://support.oracle.com/rs?type=doc&id=1528814.1

Not sure if i can just do these steps as m not master in OBIEE and not effect any existing evn., just wanted to get your inputs

Little bit of History:

Last time i recall when I promoted catalog, there were some already there as part of the Out of the box i guess, i simply removed those folders , so m assuming thats the one causing the issues

Please do share your inputs on how to go about resolving this error

Regards:

bhasker.V

Jsglp

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Accepted answers

Gianni Ceresa

There is a way you can check the value and change it ...

The PORTALPATH is a variable and you see it in the RPD if it is set or not.

The value of "My Account" is stored in the catalog. I don't have a 11.1.1.9 available right now but I'm kind of sure it didn't change that part.

2 ways to see / change the value: first one is using the Catalog Manager (which you installed with the Admin tool), second is on the server go to the location where the catalog is stored (in the filesystem).

Go inside the "Users Folders/<your username>/_internals" folder (/users/<your username>/_internals on the filesystem). Look inside the file "userprefsxmlstore", it's a piece of XML and at some point you have a XML tag looking like this: <sawprefs:userPreference prefKey="startingPage">/users/weblogic/_portal</sawprefs:userPreference> (the value will be different, something like "/xxxx/Sample Lite/_portal/QuickStart/".

Change it to "<sawprefs:userPreference prefKey="startingPage">bieeHome</sawprefs:userPreference>" and you are supposed to be able to login again (delete cookies so that you are prompted for the login again).

All comments

Gianni Ceresa

Is the file there in that folder? (it's hidden)

Do you have permission to open it?

Without access to this file (or without it) you dashboard can't be opened...

The support document you found is for BIApps, you have an issue on Sample Lite, the default deployed content. Actually you don't even need that content as you are supposed to have your own instead...

So you say you promoted catalog content from somewhere else to this server? How did you do that?

User_1JG01

M logging as super Admin user , i have all kind of permissions within this env.

Gianni Ceresa

Ok, but ... does the file exist?

Why do you still try to access the Sample Lite content if you promoted your own?

Is the "Quickstart" your default dashboard? So if you switch to another one problem solved (in "My Account").

Sherry George

Is the PORTALPATH variable set in your RPD?

Gianni Ceresa

If the error come right after the login (so you don't see anything) check the "My Account" to see if you aren't pointing to that dashboard which doesn't exist anymore.

Also double check PORTALPATH as suggest by Sherry George, even if I can't imagine why the hell you would set a sample dashboard as the default one for your users ...

User_1JG01

Hi,

I cant get inside to Analytic server as it currently throws up above error that i pasted on top(Just blank page on left top corner)

Can you tell me if this MyAccount/PORTALPATH can be found from anywhere else (EM/Console)?

Regards:

bhasker.V

Jsglp

Sherry George

Hi Bhasker,

When you login to analytics, check the URL when you see the error, does it have something like portalpath in the address

If so just remove that and edit the url to look like this analytics/saw.dll?BIEEHome

and check if you can see the OBIEE home page. PORTALPATH is a system session variable. You can view that from the OBIEE repository (open using Admin tool). Manage Variables

Gianni Ceresa

There is a way you can check the value and change it ...

The PORTALPATH is a variable and you see it in the RPD if it is set or not.

The value of "My Account" is stored in the catalog. I don't have a 11.1.1.9 available right now but I'm kind of sure it didn't change that part.

User_1JG01

Thanks Sherry George

I have changed URL as you said since i found PORTALPATH thing in it, and was able to login

and as Gianni & You stated-->

under MyAccont-->Preferences-->Starting Page from Default to Home Page,

now i can login and no more issues

Thanks for all your help

Regards:

Bhasker.V

Jsglp