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OBIEE 12c - Apply and Reset not showing text.

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User_RLL9V
User_RLL9V Rank 2 - Community Beginner
edited Aug 13, 2024 5:53PM in Oracle Analytics Cloud and Server

I have a strange issue with my dashboards. The "Apply" and "Reset" buttons are not showing the text "Apply" and "Reset".

Any ideas why this is happening. I've tried on IE 8 (No supported) - it works. BUT i.e 11 it does not work.

I also get the error kmsgPromptRunTimeDropDownUnspecified: message text not found. (On both IE 8 and IE 11) -- not sure if it's related.

14-12-2017 16-02-36.jpg

Answers

  • Joel
    Joel Rank 8 - Analytics Strategist

    Do you have any custom skin/styles applied or do you have any custom javascript? If so, remove these just to validate that these aren't causing a problem.

    Also worth using F12 to access your browser developer tools to assist you in debugging this.

  • User_RLL9V
    User_RLL9V Rank 2 - Community Beginner

    Thanks - Been searching for any changes - No joy.

    As a test I changed obiprp.promptcomonents.xml - kmsgPromptRunTimeDropDownUnspecified tag with value "***"

    That go rid of the error, but the apply and reset buttons are still with out text

  • Joel
    Joel Rank 8 - Analytics Strategist

    As I said earlier, do you have any custom styles/skins? If you do, it could be an idea to use the default skin/style on this dashboard to rule out a conflict created by using a custom style/skin.

  • Robert Angel
    Robert Angel Rank 8 - Analytics Strategist

    Have you tried viewing html source through your browser of choice to see if it gives you any clues as to why these are not appearing?

  • User_RLL9V
    User_RLL9V Rank 2 - Community Beginner

    In the obiprp.promptcomonents.xml file. The <TEXT> tag is missing, it only had </TEXT> tag for kmsgPromptRunTimeDropDownUnspecified. I think it may be shipped with this bug.

    Changed the

    <WebMessage name="kmsgPromptRunTimeDropDownUnspecified"><TEXT></TEXT></WebMessage>

    - Restarted all the services and cleared browser cache - appears to have sorted the issue.

    Thanks for all your help....