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Internal Server Error for a User

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Amit _Sharma_CTS
Amit _Sharma_CTS Rank 1 - Community Starter
edited Aug 13, 2024 5:53PM in Oracle Analytics Cloud and Server

Hi,

We have a typical problem where we have granted the user the right access group (HR BI Author) and also have added the user in the Dashboard access as Custom privileges for a BI Publisher Report, but when the user clicks on the Dashboard and the BI Publisher report gives a Error. Not able to understand what is the issue.

Quick help will be appreciated.

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Thanks,

Amit

Answers

  • DNK
    DNK Rank 3 - Community Apprentice

    Are you sure the presentation server and http is running?

    Thanks

    DNK

  • Thomas Dodds
    Thomas Dodds Rank 8 - Analytics Strategist

    With an Error 500 you are going to need to dig through the log files for the cause....

  • cesar.advincula.o
    cesar.advincula.o Rank 6 - Analytics Lead

    First clue.. start with your log.. adminserver.log..biserver1.log.. .. and just copy and paste when the issue starts..

    help us to help you