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all services and node manager is running still analytics is throwing 500 internal error in obi 11g

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User_5YLTI
User_5YLTI Rank 4 - Community Specialist
edited Aug 13, 2024 7:25PM in Oracle Analytics Cloud and Server

In my obiee 11.1.1.9 version all services are showing up but still analytics is throwing 500 internal server error. I do not have any clue what can be done next as I have tried many methods to bring it up like checking node manager , checking port availability. Please help me out..

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Answers

  • Joel
    Joel Rank 8 - Analytics Strategist

    Have you looked at any logs for guidance? Which version ? Which OS?

  • User_5YLTI
    User_5YLTI Rank 4 - Community Specialist

    Yes I checked the log but no error is shown as such but then node manager port that is 9556 in this case was being used by some other process which I killed and started the node manager but then also analytics is not coming up..  Version of OBI 11.1.1.9 and OS is windows 2012 R2

  • User_5YLTI
    User_5YLTI Rank 4 - Community Specialist

    <Fatal error in node manager server>  java.net.BindException: Address already in use: JVM_Bind  in obi 11g this was coming before I started node manager manually from windows services screen

  • [Deleted User]
    [Deleted User] Rank 2 - Community Beginner

    Do a complete shutdown of everything and then a nice startup.

    If you have port conflicts on that machine then you have a serious issue because you have pretty much created a situation where this will continue to happen.

  • User_5YLTI
    User_5YLTI Rank 4 - Community Specialist

    I did a proper shutdown and  startup but one thing I noticed is every time I need to start the BI server up from the console, it's not getting started automatically and I know this question is pretty much invalid still asking to confirm .. Does  LDAP has anything to do with this? our ldap password got expired and cad account is locked currently

  • Joel
    Joel Rank 8 - Analytics Strategist

    2 things here: you have a port conflict issue and you just mentioned that your LDAP account is locked.  It looks like you've answered your own question, once you sort these 2 issues out, your OBIEE instance will be back up and running...

  • User_5YLTI
    User_5YLTI Rank 4 - Community Specialist

    Thank you for your reply for port conflicts shall I change the port from nodemanager.properties file ?? If yes then what shall I put in there removing the ListenPort=9556 (currently I have this one in the properties file)..

  • Joel
    Joel Rank 8 - Analytics Strategist

    https://docs.oracle.com/middleware/1221/core/ASADM/ports.htm#ASADM030

  • User_5YLTI
    User_5YLTI Rank 4 - Community Specialist

    I have gone through the link you have given.

    Edit the Node Manager properties file, changing the Listen Port property. For a domain-based Node Manager, the file is located at:

    DOMAIN_HOME/nodemanager/nodemanager.properties
    • From the WebLogic Domain menu, select Environment and then Machines.
    • On the Machines page, select the machine.
    • Select the Configuration tab.
    • Select the Node Manager tab.
    • Change the Listen Port to the new port number.
    • Click Save.

    These are the steps but what port number should I use after removing the default one??  in my case it's 9556(default port)

  • Joel
    Joel Rank 8 - Analytics Strategist

    That's your call. You need to verify that a port is free and use the free port

    If you're on Linux, you can use a command like this one:

    netstat -tunlep | grep LISTEN | awk '{print $4}'

    to get a list of used ports so you can safely use one not in the list the command provides.