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OBIEE 12c - not every charts on dashboard are displayed

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aPsikus
aPsikus Rank 6 - Analytics Lead
edited Aug 13, 2024 5:26PM in Oracle Analytics Cloud and Server

We are using OBIEE 12c.

We have dashboard with few tabs which contains tables and graphs (line, bar, pie charts, etc).

We are experiencing issue with graph display. It happens that not all graphs are displayed. And it is not stable that always same graph is not displayed.

Have you experienced anything similar? Any suggestion where to check for root cause or solution?

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Answers

  • Rajesh Dhanapal
    Rajesh Dhanapal Rank 4 - Community Specialist

    Try unsetting the DISPLAY variables at the server level using the following command and restart the OBIEE service

    unset DISPLAY

  • BenFreez
    BenFreez Rank 5 - Community Champion

    Hi aPsikus,

    I am facing the same problem, but mine is coming from a language / translation problem. Before i used FR now its Fr-CA. This change is impacting the display of the graph. I don't know if it can help you !.

    If you are using a different language then try to log in english and checed. this is how i discover my problem

    Best regards,

    Ben

  • aPsikus
    aPsikus Rank 6 - Analytics Lead

    I have executed this command on Linux, and after BI server restart it didn't work

  • [Deleted User]
    [Deleted User] Rank 2 - Community Beginner

    Next time maybe try the suggestion before marking the answer "Helpful"?

    Otherwise it's just a bit misleading for anyone stopping to read at the firsr helpful answer and doing it aa well...

  • aPsikus
    aPsikus Rank 6 - Analytics Lead

    On support page Oracle is suggesting two possible solutions:

    solution.jpg

    First one didn't work.

    Has anyone tried the second one?

    Additional details: can it have any impact if we have more that one cluster in the environment?

  • aPsikus
    aPsikus Rank 6 - Analytics Lead

    Has anyone checked if one of the patches can solve the problem with not displayed graphs?

    I guess silence in topic means that no one else experienced same issue.

  • Michael Verzijl
    Michael Verzijl Rank 6 - Analytics Lead

    If the DISPLAY variable is set, my experience is that no graphs are shown at all.

    Which version of OBIEE are you on right now? Which OS are you using? In all browsers showing the same?

  • aPsikus
    aPsikus Rank 6 - Analytics Lead

    Release Version: Oracle Business Intelligence 12.2.1.2.0

    All browsers, only in PROD env. Funny thing is that it's not always same graphs which are not displayed.

    Windows 7, Windows 10. IE, Edge, Mozilla.

  • BASSAM CHEHABEDDINE
    BASSAM CHEHABEDDINE Rank 3 - Community Apprentice

    worked for me , thank you

  • 3886586
    3886586 Rank 1 - Community Starter

    unset DISPLAY

    It worked for me. BI Publisher version 12.2.1.3. Thanks

    For me the graphs were not displayed after some time of creation of custom reports