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BI Server failes to start due to error in getting roles from BI SecurityService

Can you please help in resolving below error log from BI server:
[2019-04-04T10:14:10.000+01:00] [OracleBIServerComponent] [NOTIFICATION:1] [] [] [ecid: ] [tid: ae1fe720] [85003] MDX Member Name Cache subsystem started successfully.
[2019-04-04T10:14:10.000+01:00] [OracleBIServerComponent] [NOTIFICATION:1] [] [] [ecid: ] [tid: ae1fe720] [85004] MDX Member Name Cache subsystem recovered entries: 0, size: 0 bytes.
[2019-04-04T10:14:10.000+01:00] [OracleBIServerComponent] [ERROR:1] [] [] [ecid: ] [tid: ae1fe720] [13026] Error in getting roles from BI Security Service: 'An error message was received from the BI Security Service: [nQSError: 12002] Socket communication error at call=Connect: (Number=107) Transport endpoint is not connected [[
[nQSError: 12010] Communication error connecting to remote end point: address = 11.152.67.165; port = 9724.
[nQSError: 46119] Failed to open HTTP connection to server 11.152.67.165 at port 9724.'
]]
[2019-04-04T10:14:10.000+01:00] [OracleBIServerComponent] [ERROR:1] [] [] [ecid: ] [tid: ae1fe720] [13037] Cannot connect to BI Security Service, please make sure this is running properly (with SSL or not) in EM.
[2019-04-04T10:14:10.000+01:00] [OracleBIServerComponent] [NOTIFICATION:1] [] [] [ecid: ] [tid: ae1fe720] [46172] Database security store is not available, do not re-associate to this provider type.
[2019-04-04T10:14:10.000+01:00] [OracleBIServerComponent] [NOTIFICATION:1] [] [] [ecid: ] [tid: ae1fe720] nqsserver: Clustered Oracle BI Server (64-bit) started. Version: 11.1.1.7.150120.
[2019-04-04T10:14:20.000+01:00] [OracleBIServerComponent] [NOTIFICATION:1] [] [] [ecid: 005XR3B1MycD4ikLCys1yg000Cl900002L,0] [tid: d83d0700] Could not connect to the authentication web service (taking OBIS offline) 11.152.67.165: [nQSError: 12002] Socket communication error at call=Connect: (Number=107) Transport endpoint is not connected [[
[nQSError: 12010] Communication error connecting to remote end point: address = 11.152.67.165; port = 9724.
[nQSError: 46119] Failed to open HTTP connection to server 11.152.67.165 at port 9724.
]]
[2019-04-04T10:15:36.000+01:00] [OracleBIServerComponent] [NOTIFICATION:1] [] [] [ecid: 005XR3G9y5nD4ikLCys1yg000Cl900003y,0] [tid: 6a944700] [43071] A connection with Cluster Controller st1rmpm01n.server.rbsgrp.mde:9726 was established.
Answers
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Is BI Security service up and running? Is another process listening on port 9724?
also, How to Ask Questions in Developer Community Spaces | Oracle Community
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BI security service is not up and error log as the above message. Also, I tried to listen to 9724 but nothing is getting returned, so not sure what does that mean.
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