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Can not login in Oracle BI analytics and redirect to Visual Analyzer page?

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Sina_Zeynali
Sina_Zeynali Rank 2 - Community Beginner
edited Aug 13, 2024 5:25PM in Oracle Analytics Cloud and Server

When I want to try login Oracle BI 12.2.1.3, display following message and can't login successfully. "The specified credentials could not be authenticated."

I didn't change any permission, application role or default authenticator and it's on the default configuration. Just have some customization on first page logo and add https port on analytics, em, console.

Also, I checked the enterprise manager and all service are properly up and running.

Thanks and best regards.

Answers

  • Joel
    Joel Rank 8 - Analytics Strategist

    Have there been any changes made recently in your OBIEE domain?

    have you looked at the log files to see if there are any errors logged?

  • Sina_Zeynali
    Sina_Zeynali Rank 2 - Community Beginner

    I don't think to change any configuration on the OBIEE domain.

    Did you mean on Admin Server logs on following  path ".../domains/bi/servers/AdminServer/logs/"?

  • Joel
    Joel Rank 8 - Analytics Strategist

    I would suggest looking at all the logs.

  • Sina_Zeynali
    Sina_Zeynali Rank 2 - Community Beginner

    I find out the problem and its a little weird. I enabled SSL port on Weblogic console for "BI Server" and after that, successfully enter to BI Analytics using "HTTPS" protocol. but the problem raises when want to disable the "HTTP" protocol.

    After disabling  "HTTP" protocol, when I want login to BI Analytics using "HTTPS" it cannot Sign in and display the following message "The specified credentials could not be authenticated" and I don't understand why this error occurs.

  • Sina_Zeynali
    Sina_Zeynali Rank 2 - Community Beginner

    also, I checked log files and have some error about "<Connection error: x.x.x.x:7001.>". "7001" is a port that I assign for "HTTPS" protocol.

  • GermanA-Oracle
    GermanA-Oracle Rank 3 - Community Apprentice

    First of all, are you aware that version 12.2.1.3.0 has reached the end of correction support (Oracle Business Intelligence Enterprise Edition (OBIEE) Error Correction Support (Doc ID 1664916.1))?

    Being that said, did you configure the ldap.url propperty to use LDAPS (Configuring Internal WebLogic Server LDAP to Use LDAPs)?

  • Sina_Zeynali
    Sina_Zeynali Rank 2 - Community Beginner

    as I said in above, that doesn't have any configuration for LDAP!!

  • GermanA-Oracle
    GermanA-Oracle Rank 3 - Community Apprentice

    It does, as stated in the Security Guide

    1) Login to EM

    2) Go to Weblogic Domain->Security->Security Provider Configuration

    3) Expand Security Provider->Identity Store Provider

    4) Click on Configure

    5) Click on Add

    6) Select "ldap.url" on Property Name

    7) For the value, add "ldaps://<host>:<adminServer HTTPS port>"

    Screen Shot 2019-07-07 at 1.36.02 PM.png

    8) Click OK twice

    9) Restart the services

  • GermanA-Oracle
    GermanA-Oracle Rank 3 - Community Apprentice

    Also, even when the documentation says this it is not needed when virtualization is not enabled it is a good idea to perform the steps in Configuring Internal WebLogic Server LDAP Trust Store.