OBIEE 12.2.1.4.0 - Email icon is missing for non-admin users. — Oracle Analytics

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OBIEE 12.2.1.4.0 - Email icon is missing for non-admin users.

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UnitedNations
UnitedNations Rank 3 - Community Apprentice
edited Aug 13, 2024 5:18PM in Oracle Analytics Cloud and Server

Dear Team,

At Report --> Agent --> Recipients view, not getting Email Icon for Non Admin users even after following below reference document:  Please suggest how to enable email icon for non admin users?.

OBIEE Version:12.2.1.4.0

Reference :

1) OBIEE 11g|12c: In Agents, the Recipients Tab, the "Add Email Recipient" Icon is Missing (Doc ID 1488865.1)OBIEE 12c:

2) How to Remove "Add Email Recipient" Button From OBIEE Agent (Doc ID 2431615.1)

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Thanks in Advance,

Answers

  • Gianni Ceresa
    Gianni Ceresa Mod

    If I understand you correctly, you are saying that you granted to your users that privilege but the button isn't visible?

    And that if your user is an admin he does see the the icon?

    If it's the case, it would be against the solution of Doc ID 1488865.1 which is still supposed to apply to 12.2.1.4, and you will have to go through a SR because it is a bug.

    Of course you must make sure you really granted that privilege to your users and you aren't denying it in another way ...

  • [Deleted User]
    [Deleted User] Rank 2 - Community Beginner

    @Gianni Ceresa Good luck getting a response - going back 70 threads from this account and only one had what you could call adherence to forum etiquette. I.e. looking at :

    Also, please remember that all users have normal jobs to do to get the bills paid. Phrases as ‘ASAP’, ‘urgent’ have no meaning at all . There is no ‘Service Level Agreement’ attached to the OTN Community Spaces. If you need urgent help you should use support.oracle.com, the paid support Oracle offers.

    This is one of the accounts that use ODC as a free, unpaid consulting portal.

  • UnitedNations
    UnitedNations Rank 3 - Community Apprentice

    Team &  @Gianni Ceresa, thanks for the inputs.