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Vertical Axis Labels in Answers Graphics are truncated to very small number of pixels in OAS 5.9

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Qui Thai
Qui Thai Rank 1 - Community Starter
edited Aug 13, 2024 7:21PM in Oracle Analytics Cloud and Server


When deploying reports to from Development to Production the labels in Vertical Axis (and Horizontal axis and the legend) are somehow truncated to a small number of pixels.

Some observations/background information:

  • Even setting Truncate to a fixed number of characters does not have any effect.
  • As shown in the screenshots just enough pixels for one and a half capital K are allocated, while the label is more letters
  • We checked the skin/styles and they are both Alta on both environments
  • We checked the instance config and they are the same on both environments
  • This behaviour happens for all graphs in the production enviornment

Does anybody have any clue on how to solve this problem ? Or where to look for causes ?

Answers

  • Federico Venturin - Oracle
    Federico Venturin - Oracle Mod

    Hi @user13025527 ,

    Did your charts use to work in the past in Production?

    How are you promoting your catalog objects from Development to Production?

    Did you already try to re-create a chart from scratch directly in Production? Does it work?

  • Martijn Ceelen, iConsultancy, OBIEE Consultant
    Martijn Ceelen, iConsultancy, OBIEE Consultant Rank 3 - Community Apprentice

    Dear Frederico,

    I am working on the same project as @user13025527 so first I want tot thank you for your reply and answer your questions, next I will post some additional information we found today.

    1) our charts did not work differently in this production environment before, because we our migrating to a new installation.

    2) we have found the same error when promoting using bar file import, catalog manager copy and individual report copy.

    3) we tried to recreate the same graph from scratch and get the same problem.

    New information, using edge developer tools in answers :

    -we found out that the x coordinates in the generated text label inside the SVG of the graph have larger negative values in Production than in Development

    • this explains why the label drops left of the rectangle
    • the generated actual bars in the bar chart take up more space in production than in development
    • so this also explains why less room is left for the labels
    • an again we see related behavior for all graph labels and legends

    hope this support anybody finding a clue on solving this or finding the cause ….?

  • Federico Venturin - Oracle
    Federico Venturin - Oracle Mod

    Hi @Martijn Ceelen, iConsultancy, OBIEE Consultant ,

    Does the same issue happen with a different browser like Chrome or Firefox?

    I would suggest using Developer Tools to find out all css files which are impacting charts in Development and Production. Then you should double-check that the files are exactly the same in both environments and the same privileges are applied at operating system level.

  • Qui Thai
    Qui Thai Rank 1 - Community Starter

    Hi Federico,

    The issue happens on both browsers.

    The two environment have different OS. The Production environment is Linux and the Development environment is Window 2019. Right now I am fixing the Acceptation environment that run on Linux. Want to check out if it's also have the same problems.

    Later on I shall check on the files you mention.

    Many thanks for you answer.